Privacy policy

Introduction

Within the framework of the use of its services and in particular the services accessible on its website, its mobile site, its online store and its mobile applications, Hostellerie Briqueterie & Spa - Champagne, in its capacity as data controller, is likely to collect and process personal data concerning you.

We are committed to respecting the rules governing the protection of the privacy of prospects and visitors to our sites: website, mobile site, online store and mobile applications. All processing of personal data implemented as part of the services accessible complies with applicable local regulations on the protection of personal data and in particular with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (EU Regulation 2016/679) or "RGPD".

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1 - What are our personal data protection commitments?

Hostellerie Briqueterie & Spa - Champagne is committed to guaranteeing a high level of protection for the personal data of its customers, prospects, users of its websites: internet site, mobile site, online store and mobile applications and any other person whose personal data it processes.

Hostellerie Briqueterie & Spa - Champagne is committed to respecting the regulations applicable to all personal data processing that it implements:

- Your personal data will be processed lawfully, fairly and transparently;

- Your personal data is collected for specific, explicit and legitimate purposes, and is not further processed in a way that is incompatible with these purposes;

- Your personal data are stored in an appropriate and relevant manner and are limited to what is necessary for the purposes for which they are processed;

- Your personal data will be kept accurate and up to date and all reasonable steps will be taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay.

Hostellerie Briqueterie & Spa - Champagne implements appropriate technical and organizational measures in order to guarantee a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of data subjects from the outset of processing operations.

Furthermore, Hostellerie Briqueterie & Spa - Champagne contractually imposes the same level of personal data protection on its subcontractors (service providers, suppliers, etc.).

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2 - What personal data do we collect?

A - Depending on the purpose of the collection

The personal data we collect varies depending on the purpose of the collection and the Service we provide.

Generally, we may directly collect the following categories of personal data:

a) personal details, such as your surname, first name, e-mail address, postal address and telephone number(s);

b) the identifiers used to access your online account, i.e. username and password. This is necessary for us to create a personal user account;

c) exchanges with us, which may include details of conversations via chat, customer service ;

d) demographic information, such as your age, gender and lifestyle preferences (including your favourite products and your interest in them);

e) browsing history, such as pages visited, date of visit, location at the time of visit, or IP address;

f) information relating to payment when a purchase or reservation is made on one of our sites, online stores or applications. Generally, the invoice is issued with your name, billing address and payment details such as your credit card or bank account;

We may also collect personal data about you indirectly when you share content on social networks, websites, stores or applications relating to our products and services, or respond to our posts and promotional announcements on social networks.

B - Personal data concerning minors

Hostellerie Briqueterie & Spa - Champagne does not collect or process personal data relating to children under the age of 18 without the prior consent of the child's parents or guardians.

If personal data concerning children is collected via our websites, mobile sites, online stores and mobile applications, parents or guardians may object by contacting us at the address given at the bottom of this page.

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3 - How are personal data collected?

A - Means of collecting your data

As part of our relationship, you may communicate your personal data to us by various means, in particular on our websites, mobile site, online store and mobile applications, when you browse the Internet, make purchases, make reservations, fill in the various collection forms, subscribe to our e-newsletter, create an account, submit an application, post comments on our social networking pages, establish any contact with our establishment or send us your personal data in any other way.

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B - IP address

The IP address is a series of numbers automatically assigned to your computer by your Internet service provider each time you connect. Each time you visit our site, our servers record your visit. We collect IP addresses in order to analyze trends on the site. We do not transmit any information that could identify you, which means that your session will be recorded, but will remain anonymous to us. We may use your IP address in cooperation with your Internet service provider to identify you in the event that we need to enforce terms of use to protect our services, customers or to comply with applicable laws.

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C - Cookies

Hostellerie Briqueterie & Spa - Champagne may use "cookies", text files used to identify your terminal when you connect to one of our services, in order to constantly improve the quality of the services offered on our sites: website, mobile site, online store and mobile application, and to ensure that they meet your expectations. The deposit of cookies or tracers on your terminal (computer, tablet, smartphone, etc.) enables Hostellerie Briqueterie & Spa - Champagne to collect information and personal data, depending on your choice of terminal settings.

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Types of cookies used :

a) Cookies essential for site use. They enable you to use the site's main functions, such as purchasing or booking services. If you disable cookies, you will no longer be able to use these functions. The information stored cannot be used for commercial purposes.

b) Site performance cookies. Performance cookies enable us to optimize our website and detect any technical problems you may encounter. They enable us to collect information on how you use the site, in particular the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. The information stored may not be used for commercial purposes.

c) Functionality cookies. These cookies enable the site to remember the choices you have made (such as your username, language choice or location) and provide more precise and personal features. These cookies can also be used to remember changes made by the user, such as text size or font. They can also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies can be made anonymous and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookie on your device.

d) Advertising marketing cookies. These cookies collect information about your Internet browsing habits in order to offer you advertising tailored to your interests. They also make it possible to limit the number of times you see an advertisement and help us evaluate the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the authorization of the website operator. They memorize visits to a site and share this information with other companies (advertisers, for example). Targeted or advertising cookies are often linked to site functionalities provided by the partner company. Information is collected and shared with third parties to provide audience targeting and optimization solutions for advertisers and publishers. No personal data is collected and no individual can be identified via the data collected.

e) Cookies from third-party websites and social networks Our website contains links and/or content to other websites and social networks, and we do not know which cookies are used by them. To find out more, please consult the information provided by these third-party sites and social networks about their own cookies.

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D - Respecting your privacy

We are committed to protecting your privacy and adhere to the following 2 principles.

- We do not associate your cookies with any information that could identify you directly and personally. Under no circumstances do cookies allow us to know your address, date of birth, telephone number or any other identifying information.

- We do not provide any personal information to advertisers or third-party sites that display our ads based on your interests.

If your computer or cell phone is used by several people, or if it has several browsers, it is possible that the content displayed to other users may correspond to your preferences. If you wish, you can change your browser settings.

For more information on how cookies and targeted advertising work, please visit the Cnil website: https: //www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

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E - Links to third-party sites

Our website, mobile site, online store and mobile applications may contain links to third-party websites.

We disclaim any responsibility for the collection, use, management, sharing or disclosure of data and information by these third parties.

The provision of information on third-party sites is governed by the privacy policies and terms of use of those sites. We recommend that you read the privacy policies of these Web sites before submitting any personal information.

4 - What is the purpose of any data collected?

Your data is mainly used for reservation and purchase purposes (supply of services, specific services and products), canvassing, customer loyalty, promotion, sales information, satisfaction surveys, organization of competitions, new services and products designed to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints. In addition to cases where your consent has been obtained (in particular to send you personalized offers), the processing of your data for the above-mentioned purposes is notably necessary:

- To ensure performance of the service contract ;

- To comply with a legal obligation ;

- For the purposes of the legitimate interests pursued by our company (in particular developing new services and offers, improving customer service, etc.).

In particular, your data will be used :

- To enable you to benefit from all the services available on our establishment's website, mobile site, boutique and mobile applications: creation of a user account, e-newsletter, reservation management, assistance and complaints, loyalty program management, etc. ;

- To enable you to browse our websites;

- To match our information, notifications, offers and other services to your interests;

- To facilitate the administrative formalities involved in booking and purchasing.

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5 - How long is your data stored?

Hostellerie Briqueterie & Spa - Champagne undertakes to keep your personal data for no longer than is necessary for the purposes for which they are processed.

Retention periods are defined according to the purposes of the processing carried out by Hostellerie Briqueterie & Spa - Champagne and take particular account of applicable legal provisions imposing a specific retention period for certain categories of data, any applicable limitation periods and CNIL recommendations concerning certain categories of data processing.

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6 - Who may have access to your personal data?

A - Recipients of your data

The data collected on our website, mobile site, online store and mobile applications may be communicated to our internal staff, or to its ancillary service providers (subcontractors, service providers, banks), as part of the fulfilment of all or part of the services referred to above. We remind you that Hostellerie Briqueterie & Spa - Champagne requires its service providers to implement strict confidentiality and data protection measures.

B - Data transfers outside the European Union

Personal data may be processed outside the European Economic Area (EEA). If this is the case, Hostellerie Briqueterie & Spa - Champagne will make every effort to ensure that this international transfer of data has an adequate level of security and guarantees.

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‍7- How to exercise your rights?

In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification and deletion of data concerning you, as well as your rights to limit and object to the processing and portability of your personal data.

In addition, you have the legal right to define directives concerning the fate of your personal data after death.

Furthermore, any person who was a minor at the time of collection of his or her personal data may obtain its deletion as soon as possible.

These rights may be exercised by writing to the following address:
Hostellerie Briqueterie & Spa - Champagne
4 Route de Sézanne
51530 Vinay
France
welcome@briqueterie.com

In this context, we kindly ask you to accompany your request with the elements necessary for your identification (surname, first name, e-mail) as well as any other information necessary to confirm your identity. You also have the right to appeal to the Commission Nationale de l'Informatique et des Libertés in the event of a breach of the regulations applicable to the protection of Personal Data and in particular the RGPD.

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8 - Computer security / securing transactions

Ensuring the security and confidentiality of the personal data you entrust to us is a priority for Hostellerie Briqueterie & Spa - Champagne. We therefore implement all the technical and organizational measures necessary, in view of the nature, scope and context of the personal data you provide and the risks presented by their processing, to preserve the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorized access to such data.

We offer a secure online payment system using the latest technology.

Hostellerie Briqueterie & Spa - Champagne strives to combat identity theft on the Internet. This is why, for example, we use a device to detect fraudulent payments made by credit card. This system is designed to protect you in the event of loss or theft of your credit card.

The security and confidentiality of personal data depend on good practice on everyone's part. That's why we ask you not to share your passwords with third parties, to always log out of your profile and your social account (especially if you have linked accounts) and to close your browser window at the end of your work session, especially if you access the Internet from a computer shared with other people. This will prevent other users from accessing your personal information.

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9 - Contact us

If you have any questions about this policy or how Hostellerie Briqueterie & Spa - Champagne treats your personal data, please contact us at the following address: contact@briqueteriechampagne.com

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10 - Changes to the declaration

Hostellerie Briqueterie & Spa - Champagne reserves the right to adapt the personal data protection policy. When we make substantial changes to this Statement, we will publish a link to the Statement on the home page of our site.